trektoto Privacy Policy
This page describes what we collect when you use trektoto and how we keep that data protected. We at trektoto handle personal information—email, name, address, payment details, and betting history—according to standard data protection practices. Your account security is our responsibility, and we do not sell your information to third parties.
Our trektoto platform stores user data on servers located outside Indonesia, which means your information may be processed in multiple jurisdictions. We use encryption for sensitive fields like payment credentials. When you sign up, log in, or place a bet on Liga 1 or live-dealer tables, we record that activity. This policy explains what we collect, why, and how you can request access or deletion of your data.
Read this page to understand our data practices. If you have questions about how we handle your information, contact our Live Chat support team.
What data we collect on trektoto
We collect account information: email address, full legal name, date of birth, phone number, postal address, and government ID number. We also collect payment data—your chosen method (DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, online payment, or e-wallet) and transaction history—to process deposits and withdrawals. We do not store complete bank account numbers or credit card details on our servers; payment processors handle encryption and tokenization.
We at trektoto record all activity on your account: which markets you view (Liga 1, Piala AFF, Champions League, live roulette, Aviator slots), your betting or gaming history, login times, and device information (browser type, IP address, operating system). We also collect verification documents during KYC screening—copies of your ID and proof of address. This data helps us detect fraud, comply with regulations, and improve our platform's security.
- Account data
- Email, name, date of birth, address, phone, government ID number. Used for account creation and identity verification.
- Payment data
- Payment method type, transaction timestamps, withdrawal requests. Not your complete bank details—those are encrypted by payment processors.
- Activity logs
- Markets viewed, bets placed, game sessions, login records, device info. Used for fraud detection and platform improvement.
How we use your data on trektoto
Our trektoto platform uses your data for three core purposes: (1) to operate your account—verifying your identity, processing deposits via mobile banking or local payment, confirming withdrawals; (2) to prevent fraud and comply with anti-money-laundering rules—flagging unusual activity patterns and holding large withdrawals pending verification; (3) to improve our service—analyzing which games are popular, which payment methods work best, and where technical issues occur.
We do not use your data for marketing unless you opt in. We do not share your email with other gaming platforms or advertisers. We do share minimal data with payment processors (online payment, e-wallet, mobile banking, etc.) so they can complete your transaction, and with fraud-detection services to protect your account. Our servers may be located in Singapore, Australia, or other countries outside Indonesia, which means your data is processed internationally. We do not sell your information.
Cookies and tracking on trektoto
Our trektoto platform uses cookies—small files stored on your device—to keep you logged in, remember your preferences, and track your session. We also use analytics tools to count how many users visit our platform and which features they use. These tools do not identify you personally; they show us aggregate trends (e.g., "non-specific info of users access trektoto on mobile" or "Liga 1 matches drive non-specific info of traffic").
You can disable cookies in your browser settings, but doing so may limit trektoto functionality—you may be logged out frequently or unable to complete deposits. We do not track you across other websites; our cookies work only on trektoto.id.
Your rights and data requests on trektoto
You have the right to request a copy of all data we hold about you, to correct inaccurate information, and to request deletion of your account and associated records. Submit these requests via our Live Chat or email our support team. We will respond within 30 calendar days. Note: we cannot delete records required for tax compliance or fraud investigation, but we can mark your personal data as archived.
If you believe we mishandled your data, you can file a complaint with Indonesia's Data Protection Authority. Our trektoto platform does not use your information for automated decision-making (e.g., denying a withdrawal based solely on an algorithm); decisions are reviewed by our team.
Security and third-party processors
We at trektoto use HTTPS encryption for all data in transit. Payment processors (local payment, online payment, e-wallet, mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, online payment) handle their own encryption and security—they do not share your full credentials with us. We use hosting providers and fraud-detection services that may be located outside Indonesia; these partners sign confidentiality agreements and cannot use your data for their own purposes.
Our trektoto platform undergoes regular security audits. If we discover a data breach, we will notify affected users via email within 72 hours. We maintain an incident response plan and work with cybersecurity consultants to prevent unauthorized access.
Contact and policy updates
To exercise your data rights or report a privacy concern, reach out via our Live Chat team. We will direct your request to our data protection officer. You can also write to us with your account email address and a description of your request.
We update this privacy policy periodically to reflect changes in our data practices or legal requirements. Updates take effect on the date we publish them. If a change affects your rights significantly—for example, if we begin sharing data with new third parties—we will notify you by email. Your continued use of trektoto after an update means you accept the new policy.
Our trektoto platform is available only in jurisdictions where local law permits. Users are responsible for understanding their own jurisdiction's privacy and data-protection laws. This policy is governed by the laws of the jurisdiction where our platform operates, not your local jurisdiction.